Steve Whitehead of The EMT Spot was the guest speaker in this Boot Camp session. Steve discussed how to create patient rapport by gathering intelligence, the power of first impressions, authority and trust. He also exposed speech that can build or destroy your patient rapport as well as how to diffuse a hostile scene and verbal judo. Some other key elements of this session are:
• Understanding the key factors that influence patient rapport.
• Recognizing rapport building language.
• Avoid language that erodes patient rapport.
• How to find rapport with challenging patients.
• The elements of scene presence.
• Q & A
This two hour session delivered some of the most valuable content that you can start using right away where it counts “in the field” (more…)
Premium Content
This content is for members only